What is your return policy?
To be considered eligible for a return, a return claim must be submitted within 21 days of an order’s shipping date. Noah & Grey will accept returns in good and unused condition. We have the right deny a refund for an item that is believed to be previously damaged.
What if I received a damaged or defective product?
- Please contact us immediately with your order number and a photo of the damage. We’ll make arrangements for you to return the damaged product and receive a replacement.
What is the warranty policy?
Products purchased on our website have a six month warranty. It covers any defects in materials or workmanship. It does not, however, cover damage caused by accidents, abuse, neglect and the like. If your product was purchased from one of our authorised retailers, please contact them directly to make arrangements.
What is the replacement policy?
We will replace a defective product, as long as the problem is due to manufacturing or workmanship, within a reasonable amount of time and free of charge during the 6 month warranty period.
How do I return/exchange my product?
If you’re located in the HK, we’ll provide a prepaid return shipping label to send your products back to us. If you’re located in another country, we’re unable to provide a shipping label, but can assist you with your return shipping. Please contact customer support for assistance.